"Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior." ~ Andrew Coleman, A Dictionary of PsychologyDaniel Goleman is one of the foremost authorities on emotional intelligence. In this video, Goleman shares his thoughts from his book Working with Emotional Intelligence.
The Five Components of Emotional Intelligence at Work (taken from What Makes a Leader)
- Self-awareness - the ability to recognize and understand your moods, emotions, and dries, as well as their effect on others
- Self-regulation - the ability to control or redirect disrutive impulses and moods; the propensity to suspend judgment - to think before acting.
- Motivation - a passion to work for reasons that go beyond money or status; a propensity to pursue goals with energy and persistence
- Empathy - the ability to understand the emotional makeup of other people; skill in treating people according to their emotional reactions
- Social Skill - proficiency in managing relationships and building networks; an ability to find ocmmon ground and build rapport
Video Highlights
- Emotional intelligence may be about being nice, but it may also be about being blunt.
- Emotional intelligence is rooted in the brain.
- Emotional intelligence tends to be learned and can be improved over time. Person must want to improve.
- The leaders sets the tone for the whole organization.
- IQ has been going up. EQ has been going down.
- Companies are looking for individuals with EQ.
Additional Reference(s)
- What Makes a Leader, Daniel Goleman, HBR, January 2004
- "How Can We Improve Our Emotional Intelligence," Daniel Goleman, Big Think
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