The ultimate team result is resilience: teams that can bounce back when problems or errors threaten cohesion and synergy. Resilient teams practice behaviors that reinforce situation awareness, communication, and learning.
We create an atmosphere that fosters resilient teams:
- Establishing an expectation that people at all levels communicate effectively by practicing the Five Communications Responsibilities.
- Communicating clear leader’s intent, making sure all team members understand the end state and the objectives needed to reach the end state.
- Defining roles and responsibilities so all team members have a clear picture of what they are supposed to do and how they fit into the bigger picture.
- Tracking situation status so team members understand what progress has been made and can alert others when deviations occur.
- Developing contingency plans to extend decisional space. Maintaining the advantage over the environment by planning for error or unexpected events and calculating responses in advance.
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