Monday, January 25, 2021

IGNITE: Hearing is Listening - Listening is Hearing

Hearing is listening to what is said. 
Listening is hearing what isn't said.
♦ Simon Sinek ♦

Photo: Lassen IHC
www.fireleadership.gov


1 comment:

J D Geigle said...

Hearing is not necessarily an active process. Listening is more of an active process. Asking questions after a statement to get confirmation that the message was received and understood is a good way to see if the person was "listening".