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Communication
(Leading in the Wildland Fire Service, p. 22)
Communication is the primary tool for establishing an effective command climate. The ability to communicate effectively is universally rated as one of the most important leadership behaviors. Communication is the foundation upon which we build trust and enable our teams to develop cohesion. Effective communication is a two-way process. Good leaders actively listen to build trust with others.
Communication enables us to convey objectives and intent, break error chains, and improve situation awareness. Leaders are cognizant of the central role that communication plays in the ability to lead and always strive to become better communicators.
What are You Saying?
Nonverbal communication accounts for more than 90 percent of a message. Fortunately, communication is something we can enhance with practice. So what is it we are saying? (at least according to these experts...)
Allan Pease shares information about what our palms communicate.
Lynne Franklin shares information on three types and provides a couple helpful hints on how to communicate with them.
(Bonus: Dr. York's wacky video on body language.)
About the Author: Pam McDonald is a writer/editor for BLM Wildland Fire Training and Workforce Development and member of the NWCG Leadership Subcommittee. The expressions are those of the author.
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