The critical step is to tap into your crewmembers’ emotions. Finding out what they did is not nearly as important as why they did it. Good active listening skills are essential. Do not immediately solve or correct the issue, but let it play out. Try to get to the root of the problem. Encourage everyone to speak their mind.
In order to maximize the AAR, the conversation must have a certain level of candor and allow individual emotions to surface. Remember, this is not the time to reprimand, nor is it the time for personal disputes to dominate. Only issues that are related to the team’s performance should be addressed.
Facilitating an AAR requires patience. Initially, it is necessary for the leader to set the tempo. The leader must be a part of the AAR and will have to occasionally accept criticism. This is important because the team will be looking for affirmation of the AAR process.
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